Terms of Service

Last updated: 6 September 2026

These terms apply to MMI Room at mmi-room.com. Please read them before creating an account or buying access. Questions, cancellation requests and complaints can be sent to support@mmi-room.com.

1. The service

MMI Room provides online interview preparation, including practice stations, puzzles, reference feedback, sample responses and self-recording tools. It is an independent preparation service. It does not represent a university or admissions authority and does not guarantee an interview score, admission or any other outcome.

Reference feedback is study guidance based on the question; the current service does not analyse or grade what you say in your recording. Content is not medical advice and must not be used for patient care. Features are described on the website and, for paid access, at checkout.

2. Accounts and permitted use

Provide accurate account information and keep your sign-in details private. Each account is for its own user. If you are under 18, obtain a parent or guardian’s permission and have them authorise any purchase. You must be legally able to enter the relevant agreement.

You may use the materials for your own interview preparation. Do not resell or redistribute the question bank, share paid accounts, bypass access controls, misuse owner privileges, disrupt the service or infringe another person’s rights. Do not include confidential patient information or material you are prohibited from sharing.

3. Price and automatic renewal

When subscriptions are available, the standard plan is AUD $65 every 30 days, charged in advance and renewed automatically until cancelled. A 30-day period is not a calendar month. The checkout displays the amount due, applicable discounts and any taxes before you confirm payment. There is no automatic 31 December expiry.

Payment is processed by Stripe. Access is granted after confirmed successful payment and lasts for the paid service period. If confirmation is delayed, contact support. Failed or unpaid renewals do not grant a new paid period; Stripe may retry payment. Check your subscription status and contact us if the displayed status is incorrect.

Promotion codes are subject to their stated discount, duration, eligibility and redemption limits. Any future price change will be communicated before it takes effect, with an opportunity to cancel before the changed price is charged. We will not retrospectively increase a price for a period already paid.

4. Cancelling and refunds

Use Manage subscription while signed in to cancel future renewals before the next charge. You can also email support, including the account email, if you cannot use the portal. Keep the cancellation confirmation. Cancellation normally leaves access available until the end of the paid period. Signing out, stopping practice, deleting browser data or deleting an account does not by itself cancel billing.

For change-of-mind cancellations, unused portions of an already-started period are not ordinarily refunded. This does not restrict any refund, cancellation or other remedy required by Australian Consumer Law. Contact support about duplicate or incorrect charges, service failures or other refund requests; we will assess the circumstances and your legal rights.

5. Australian consumer rights

Our services come with guarantees under Australian Consumer Law that cannot be excluded. You may be entitled to cancellation, a refund, a remedy for a service failure or compensation where the law provides it. Nothing in these terms excludes, restricts or modifies those rights, or liability that cannot lawfully be limited.

6. Free access and owner invitations

Free samples may be available when the site is open. An owner invitation is single-use and grants the redeeming account lifetime free access while MMI Room operates, plus in-app owner permissions. These permissions include managing site visibility, creating invitations and managing account access. They do not confer legal ownership of the business or ownership of its payment and hosting accounts.

Keep invitation codes private and share them only with intended trusted recipients. Owner access can be revoked for misuse or security reasons. Redeeming an invitation does not automatically cancel an existing paid subscription: cancel future renewals using Manage subscription or contact support.

7. Recordings and saved work

In the current service, recordings, History, anecdotes and progress are stored in your browser rather than a cloud backup. They do not automatically transfer between browsers, devices or domains. Clearing browser data can erase them, and MMI Room cannot restore browser-only copies. Camera and microphone permission is controlled by your browser.

You retain your rights in your own practice material. Details about account information, local storage, service providers and privacy requests are in our Privacy Policy.

8. Availability, restrictions and service changes

The service may be unavailable during maintenance or because of technical faults. While Coming soon is displayed, ordinary practice access and new purchases are restricted; authorised owners may still enter. If a paid service becomes unavailable, contact support so we can address access and any remedy you are entitled to. A holding page does not remove consumer rights or itself cancel an existing subscription.

We may restrict an account where reasonably necessary to address abuse, a security risk or a material breach of these terms. Where practicable we will explain the reason and give an opportunity to resolve it. Contact support if you believe a restriction is mistaken. We will handle service closure or material reductions to paid features consistently with existing paid entitlements and applicable consumer rights.

9. Changes and contact

We may update these terms for service or legal changes. Material changes affecting an existing subscription will be communicated before they apply, with an opportunity to cancel before the next affected renewal. Updates do not retrospectively remove accrued rights or non-excludable protections.

These terms operate under applicable Australian law and do not prevent you from using a court, tribunal or complaint process available to you under consumer law. For support, refunds, cancellation or disputes, email support@mmi-room.com.